Gem Duel

Support

Gem Duel by Zoonix LLC

Common questions

Who am I playing against?
Other players when one is searching at the same time. If nobody is found within about 15 seconds, the game tells you and you duel a computer rival instead.

How do I play a friend?
Tap "Play a friend", then "Create a room", and tell your friend the 6-letter code. They tap "Play a friend" and type it in. Friendly matches pay coins and XP but do not change trophies.

I bought coins and did not get them.
Close the game and open it again while connected to the internet: unfinished purchases are completed at start-up. If the coins still do not arrive, email us the order number from your Google Play receipt.

How do I get a refund?
Purchases are made through Google Play. Request a refund in Google Play (Account → Payments and subscriptions → Budget and history). If that does not work, write to us.

How do I keep my progress on a new phone?
Open Account and sign in with Google or Facebook on the old phone, then sign in the same way on the new one.

Why do other players see my name? Can I hide it?
When you sign in, the game shows the name from your Google or Facebook account. Open Account and tap "Name" to switch to a nickname, and "Picture" to choose between your photo and a game character. Your email is never shown.

How do I report a player?
After a match against another player, tap "Report this player" on the result screen. We review every report. You can also email us the player's name.

The match stopped or my opponent left.
If a player leaves or loses connection for too long, the other player wins the match.

Do characters or coins make me stronger?
Characters are looks only. Coins unlock boosters and characters, and all of them can be earned by playing. Perks unlock with your level and cannot be bought.

Delete your data

See how to delete your account. To erase what is on your phone, uninstall the game or clear its data in your phone's settings.